/* ============================================================
   NGAA — public site
   Palette (locked): primary #455799 · lavender #B295C9 · pink #E2A9CA
                     rose #FEE5EE · peach #FFE0B9 · ink #2B2A40
   Font: Inter. Mobile-first; 640 tablet · 900 laptop · 1120 wide.
   ============================================================ */

:root {
    --primary: #455799;
    --primary-700: #37457d;
    --primary-900: #2a3563;
    --primary-100: #eaedf7;
    --primary-050: #f4f6fc;
    --lavender: #b295c9;
    --pink: #e2a9ca;
    --rose: #fee5ee;
    --peach: #ffe0b9;
    --ink: #2b2a40;
    --ink-soft: #5b5875;
    --muted: #8f8ba8;
    --line: #e9e6f0;
    --bg: #faf8fb;
    --card: #ffffff;
    --ok: #3f7d63;
    --ok-bg: #e7f3ee;
    --grad: linear-gradient(135deg, var(--primary), var(--lavender));
    --radius: 20px;
    --radius-sm: 13px;
    --shadow-sm: 0 2px 10px rgba(43, 42, 64, .06);
    --shadow: 0 12px 32px rgba(43, 42, 64, .10);
    --shadow-lg: 0 26px 60px rgba(43, 42, 64, .18);
}

* { box-sizing: border-box; }

html {
    -webkit-text-size-adjust: 100%;
    scroll-behavior: smooth;
    scroll-padding-top: 88px;
}

body {
    margin: 0;
    font-family: "Inter", "Segoe UI", system-ui, -apple-system, Roboto, Arial, sans-serif;
    background: var(--card);
    color: var(--ink);
    line-height: 1.62;
    -webkit-font-smoothing: antialiased;
    overflow-x: hidden;
}

img, svg { display: block; max-width: 100%; }
a { color: var(--primary); text-decoration: none; }
h1, h2, h3 { margin: 0; font-weight: 800; letter-spacing: -.022em; line-height: 1.14; color: var(--ink); }
h1 { font-size: clamp(2.1rem, 5.6vw, 3.6rem); }
h2 { font-size: clamp(1.6rem, 3.6vw, 2.4rem); }
h3 { font-size: 1.06rem; font-weight: 750; }
p { margin: 0; }
ul, ol, dl { margin: 0; padding: 0; list-style: none; }

:focus-visible {
    outline: 2px solid var(--primary);
    outline-offset: 3px;
    border-radius: 6px;
}

.wrap {
    width: min(1160px, 100% - 40px);
    margin-inline: auto;
}

.skip {
    position: absolute;
    left: -9999px;
    top: 0;
    background: var(--primary);
    color: #fff;
    padding: 12px 18px;
    border-radius: 0 0 10px 0;
    z-index: 100;
}
.skip:focus { left: 0; }

/* ---------- Buttons ---------- */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    min-height: 50px;
    padding: 0 24px;
    border: 1px solid transparent;
    border-radius: 999px;
    font-size: .96rem;
    font-weight: 700;
    letter-spacing: -.01em;
    cursor: pointer;
    transition: transform .16s ease, box-shadow .16s ease, background-color .16s ease, color .16s ease;
    white-space: nowrap;
}
.btn:hover { transform: translateY(-1px); }
.btn--sm { min-height: 42px; padding: 0 18px; font-size: .9rem; }

.btn--primary { background: var(--primary); color: #fff; box-shadow: 0 8px 22px rgba(69, 87, 153, .28); }
.btn--primary:hover { background: var(--primary-700); box-shadow: 0 12px 28px rgba(69, 87, 153, .34); }

.btn--ghost { background: #fff; color: var(--primary); border-color: var(--line); box-shadow: var(--shadow-sm); }
.btn--ghost:hover { border-color: var(--primary-100); background: var(--primary-050); }

.btn--light { background: #fff; color: var(--primary-900); }
.btn--light:hover { background: var(--primary-050); }

.btn--outline-light { background: transparent; color: #fff; border-color: rgba(255, 255, 255, .42); }
.btn--outline-light:hover { background: rgba(255, 255, 255, .12); border-color: rgba(255, 255, 255, .7); }

/* ---------- Header ---------- */
.header {
    position: sticky;
    top: 0;
    z-index: 50;
    background: rgba(255, 255, 255, .9);
    backdrop-filter: blur(14px);
    -webkit-backdrop-filter: blur(14px);
    border-bottom: 1px solid var(--line);
}
.header__in {
    display: flex;
    align-items: center;
    gap: 16px;
    min-height: 74px;
}
.brand { display: flex; align-items: center; gap: 11px; margin-right: auto; }
.brand img { width: 40px; height: 40px; border-radius: 11px; flex: none; }
.brand__text { display: flex; flex-direction: column; line-height: 1.1; }
.brand__word { font-size: 1.02rem; font-weight: 800; letter-spacing: .075em; color: var(--ink); }
.brand__tag { font-size: .7rem; font-weight: 600; letter-spacing: .02em; color: var(--muted); }

.nav { display: none; gap: 26px; }
.nav a {
    font-size: .92rem;
    font-weight: 600;
    color: var(--ink-soft);
    padding: 6px 0;
    border-bottom: 2px solid transparent;
    transition: color .15s ease, border-color .15s ease;
}
.nav a:hover { color: var(--primary); border-bottom-color: var(--primary); }

@media (min-width: 900px) {
    .nav { display: flex; }
}

/* ---------- Hero ---------- */
.hero {
    position: relative;
    padding: 52px 0 68px;
    background:
        radial-gradient(1000px 460px at 82% -10%, var(--rose) 0%, rgba(254, 229, 238, 0) 68%),
        radial-gradient(760px 420px at 6% 8%, var(--primary-050) 0%, rgba(244, 246, 252, 0) 70%),
        #fff;
}
.hero__in { display: grid; gap: 44px; }

.eyebrow {
    display: inline-block;
    margin-bottom: 18px;
    font-size: .76rem;
    font-weight: 750;
    letter-spacing: .13em;
    text-transform: uppercase;
    color: var(--primary);
}
.eyebrow--light { color: var(--peach); }

.hero__title { color: var(--primary-900); }
.hero__title em {
    font-style: normal;
    background: linear-gradient(180deg, transparent 62%, var(--peach) 62%);
    padding: 0 .1em;
}

.lead {
    margin-top: 20px;
    max-width: 46ch;
    font-size: clamp(1rem, 1.5vw, 1.1rem);
    color: var(--ink-soft);
}
.lead--light { color: rgba(255, 255, 255, .82); }

.hero__actions {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    margin-top: 30px;
}

.hero__facts {
    display: flex;
    flex-wrap: wrap;
    gap: 14px 30px;
    margin-top: 36px;
    padding-top: 26px;
    border-top: 1px solid var(--line);
}
.hero__facts li {
    font-size: .86rem;
    font-weight: 600;
    color: var(--muted);
}
.hero__facts strong {
    display: block;
    font-size: 1.34rem;
    font-weight: 800;
    letter-spacing: -.02em;
    color: var(--ink);
}

/* ---------- Pass card ---------- */
.hero__art { display: flex; justify-content: center; }
.pass {
    width: min(360px, 100%);
    padding: 24px 24px 20px;
    border-radius: 26px;
    background: var(--card);
    border: 1px solid var(--line);
    box-shadow: var(--shadow-lg);
    transform: rotate(-1.6deg);
}
.pass__top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 22px;
}
.pass__top img { width: 34px; height: 34px; border-radius: 10px; }

.chip {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    padding: 5px 12px;
    border-radius: 999px;
    font-size: .72rem;
    font-weight: 750;
    letter-spacing: .04em;
    text-transform: uppercase;
}
.chip--ok { background: var(--ok-bg); color: var(--ok); }
.chip--ok::before {
    content: "";
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: var(--ok);
}

.pass__plate {
    font-size: 1.85rem;
    font-weight: 800;
    letter-spacing: .055em;
    color: var(--primary-900);
}
.pass__holder {
    margin-top: 2px;
    font-size: .85rem;
    font-weight: 600;
    color: var(--muted);
}
.pass__rows {
    display: grid;
    gap: 1px;
    margin-top: 20px;
    border-radius: var(--radius-sm);
    overflow: hidden;
    background: var(--line);
}
.pass__rows > div {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    padding: 11px 14px;
    background: var(--primary-050);
}
.pass__rows dt { font-size: .78rem; font-weight: 600; color: var(--muted); }
.pass__rows dd { margin: 0; font-size: .84rem; font-weight: 700; color: var(--ink); text-align: right; }
.pass__foot {
    margin-top: 18px;
    padding-top: 14px;
    border-top: 1px dashed var(--line);
    font-size: .74rem;
    font-weight: 600;
    letter-spacing: .02em;
    color: var(--muted);
    text-align: center;
}

@media (min-width: 900px) {
    .hero { padding: 76px 0 96px; }
    .hero__in { grid-template-columns: minmax(0, 1.08fr) minmax(0, .92fr); align-items: center; gap: 60px; }
    .hero__art { justify-content: flex-end; }
    .pass { width: 360px; }
}

/* ---------- Portals ---------- */
.portals {
    padding: 76px 0 84px;
    background: var(--bg);
    border-top: 1px solid var(--line);
    border-bottom: 1px solid var(--line);
}
.section-head { max-width: 62ch; margin-bottom: 34px; }
.section-head p { margin-top: 12px; color: var(--ink-soft); font-size: .98rem; }

.portal-grid { display: grid; gap: 14px; }

.portal {
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 20px 20px;
    border-radius: var(--radius);
    background: var(--card);
    border: 1px solid var(--line);
    box-shadow: var(--shadow-sm);
    color: var(--ink);
    transition: transform .18s ease, box-shadow .18s ease, border-color .18s ease;
}
.portal:hover {
    transform: translateY(-3px);
    box-shadow: var(--shadow);
    border-color: var(--lavender);
}
.portal:hover .portal__go { background: var(--primary); color: #fff; border-color: var(--primary); }
.portal:hover .portal__title { color: var(--primary); }

.portal__icon {
    display: grid;
    place-items: center;
    flex: none;
    width: 52px;
    height: 52px;
    border-radius: 15px;
    background: var(--primary-100);
    color: var(--primary);
}
.portal__icon svg { width: 26px; height: 26px; }

.portal__body { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.portal__title {
    font-size: 1.06rem;
    font-weight: 800;
    letter-spacing: -.015em;
    transition: color .15s ease;
}
.portal__note { font-size: .84rem; font-weight: 500; color: var(--muted); }

.portal__go {
    display: grid;
    place-items: center;
    flex: none;
    margin-left: auto;
    width: 38px;
    height: 38px;
    border-radius: 50%;
    border: 1px solid var(--line);
    color: var(--primary);
    background: #fff;
    transition: background-color .18s ease, color .18s ease, border-color .18s ease;
}
.portal__go svg { width: 18px; height: 18px; }

.portals__note {
    margin-top: 26px;
    font-size: .9rem;
    color: var(--muted);
}
.portals__note a { font-weight: 700; text-decoration: underline; text-underline-offset: 3px; }

/* Two entry points on the public page: clients, and everyone else behind /staff. */
.signin-grid { display: grid; gap: 16px; }

.portal--lead {
    background: var(--grad);
    border-color: transparent;
    box-shadow: 0 18px 40px rgba(69, 87, 153, .26);
}
.portal--lead .portal__icon { background: rgba(255, 255, 255, .2); color: #fff; }
.portal--lead .portal__title { color: #fff; }
.portal--lead .portal__note { color: rgba(255, 255, 255, .8); }
.portal--lead .portal__go {
    background: rgba(255, 255, 255, .16);
    border-color: rgba(255, 255, 255, .38);
    color: #fff;
}
.portal--lead:hover {
    border-color: transparent;
    box-shadow: 0 24px 52px rgba(69, 87, 153, .34);
}
.portal--lead:hover .portal__title { color: #fff; }
.portal--lead:hover .portal__go { background: #fff; color: var(--primary); border-color: #fff; }

.portal--staff .portal__icon { background: var(--rose); color: var(--primary); }
.portal--staff:hover .portal__icon { background: var(--peach); }

@media (min-width: 780px) {
    .signin-grid { grid-template-columns: minmax(0, 1.1fr) minmax(0, .9fr); gap: 18px; align-items: stretch; }
    .portal--lead { padding: 30px 26px; }
}

@media (min-width: 640px) {
    .portal-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
}
@media (min-width: 1120px) {
    .portal-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 18px; }
    .portal { flex-direction: column; align-items: flex-start; gap: 18px; padding: 26px 24px; }
    .portal__go { position: absolute; top: 22px; right: 22px; margin: 0; }
    .portal { position: relative; }
    .portal__note { font-size: .86rem; }
    .portal--lead { padding: 34px 28px; }
}

/* ---------- Staff access ---------- */
.portals--staff { padding: 54px 0 78px; }
.staff__title { font-size: clamp(1.9rem, 4.6vw, 2.9rem); color: var(--primary-900); }
.staff__notes {
    max-width: 62ch;
    margin-top: 30px;
    padding: 18px 20px;
    border-radius: var(--radius-sm);
    background: var(--primary-050);
    border: 1px solid var(--line);
}
.staff__notes p { font-size: .88rem; color: var(--ink-soft); }
.staff__warn { margin-top: 10px; font-weight: 600; color: #a9772f; }

/* ---------- How it works ---------- */
.how { padding: 78px 0; }
.steps { display: grid; gap: 18px; }

.step {
    padding: 26px 24px 24px;
    border-radius: var(--radius);
    background: linear-gradient(160deg, #fff, var(--primary-050));
    border: 1px solid var(--line);
}
.step__num {
    display: grid;
    place-items: center;
    width: 38px;
    height: 38px;
    margin-bottom: 16px;
    border-radius: 50%;
    background: var(--grad);
    color: #fff;
    font-size: .92rem;
    font-weight: 800;
}
.step h3 { margin-bottom: 8px; color: var(--primary-900); }
.step p { font-size: .93rem; color: var(--ink-soft); }

@media (min-width: 780px) {
    .steps { grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 20px; }
}

/* ---------- Explain / national pass ---------- */
.explain {
    padding: 70px 0 78px;
    background: var(--bg);
    border-top: 1px solid var(--line);
    border-bottom: 1px solid var(--line);
}
.explain__in { display: grid; gap: 40px; align-items: center; }
.explain h2 { color: var(--primary-900); }

.ticks { display: grid; gap: 11px; margin-top: 26px; }
.ticks li {
    position: relative;
    padding-left: 30px;
    font-size: .94rem;
    font-weight: 600;
    color: var(--ink-soft);
}
.ticks li::before {
    content: "";
    position: absolute;
    left: 0;
    top: .42em;
    width: 17px;
    height: 17px;
    border-radius: 50%;
    background: var(--ok-bg);
    box-shadow: inset 0 0 0 2px var(--ok);
}

.explain__panel {
    display: grid;
    justify-items: center;
    gap: 0;
    padding: 30px 24px;
    border-radius: var(--radius);
    background: var(--card);
    border: 1px solid var(--line);
    box-shadow: var(--shadow-sm);
}
.gate {
    width: min(300px, 100%);
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    gap: 14px;
    padding: 16px 18px;
    border-radius: var(--radius-sm);
    background: var(--primary-050);
    border: 1px solid var(--line);
}
.gate--hi { background: var(--rose); border-color: var(--pink); }
.gate__org { font-size: .96rem; font-weight: 800; color: var(--ink); }
.gate__loc { font-size: .76rem; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--muted); }

.link-line {
    width: 2px;
    height: 46px;
    background: linear-gradient(180deg, var(--lavender), var(--pink));
}

@media (min-width: 900px) {
    .explain__in { grid-template-columns: minmax(0, 1.05fr) minmax(0, .95fr); gap: 60px; }
}

/* ---------- Sectors ---------- */
.sectors { padding: 78px 0; }
.sector-grid { display: grid; gap: 12px; grid-template-columns: repeat(2, minmax(0, 1fr)); }
.sector-grid li {
    display: grid;
    place-items: center;
    padding: 24px 12px;
    border-radius: var(--radius-sm);
    background: var(--card);
    border: 1px solid var(--line);
    font-size: .95rem;
    font-weight: 700;
    color: var(--primary-900);
    text-align: center;
}
.sector-grid li:nth-child(odd) { background: var(--primary-050); }

@media (min-width: 780px) {
    .sector-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 14px; }
}

/* ---------- Pricing — figures are read live from the register ---------- */
.pricing {
    padding: 78px 0;
    background: var(--bg);
    border-top: 1px solid var(--line);
    border-bottom: 1px solid var(--line);
}

.plan-grid { display: grid; gap: 16px; }

.plan {
    position: relative;
    display: flex;
    flex-direction: column;
    gap: 12px;
    padding: 26px 24px 24px;
    border-radius: var(--radius);
    background: var(--card);
    border: 1px solid var(--line);
    box-shadow: var(--shadow-sm);
    transition: transform .18s ease, box-shadow .18s ease, border-color .18s ease;
}
.plan:hover { transform: translateY(-3px); box-shadow: var(--shadow); border-color: var(--lavender); }

.plan--hi { border-color: var(--primary); box-shadow: var(--shadow); }

.plan__flag {
    position: absolute;
    top: -12px;
    left: 24px;
    padding: 4px 12px;
    border-radius: 999px;
    background: var(--grad);
    color: #fff;
    font-size: .71rem;
    font-weight: 700;
    letter-spacing: .05em;
    text-transform: uppercase;
}

.plan__name {
    font-size: 1.02rem;
    color: var(--primary-900);
    text-transform: uppercase;
    letter-spacing: .06em;
}
.plan__pitch { min-height: 2.9em; color: var(--ink-soft); font-size: .9rem; }

.plan__price {
    display: flex;
    align-items: baseline;
    flex-wrap: wrap;
    gap: 6px;
    font-weight: 800;
    letter-spacing: -.03em;
    line-height: 1.12;
}
.plan__amount { font-size: clamp(1.5rem, 5vw, 1.95rem); color: var(--ink); }
/* The no-JS / still-loading state never invents a figure, and never looks broken. */
.plan__amount.is-pending {
    font-size: 1rem;
    font-weight: 650;
    letter-spacing: -.01em;
    color: var(--muted);
}
.plan__per { font-size: .78rem; font-weight: 650; letter-spacing: 0; color: var(--muted); }

.plan__terms {
    display: grid;
    gap: 4px;
    padding: 12px 14px;
    border-radius: var(--radius-sm);
    background: var(--primary-050);
    font-size: .82rem;
    color: var(--ink-soft);
}
.plan__terms b { font-weight: 700; color: var(--primary-900); }

.plan__limits {
    display: grid;
    gap: 9px;
    margin-top: 2px;
    padding-top: 14px;
    border-top: 1px dashed var(--line);
}
.plan__limits li {
    position: relative;
    padding-left: 26px;
    font-size: .87rem;
    color: var(--ink-soft);
}
.plan__limits li::before {
    content: "";
    position: absolute;
    left: 0;
    top: .38em;
    width: 15px;
    height: 15px;
    border-radius: 50%;
    background: var(--ok-bg);
    box-shadow: inset 0 0 0 2px var(--ok);
}

.plan__cta { margin-top: auto; padding-top: 6px; }
.plan__cta .btn { width: 100%; }
.plan__cta .btn--solid { background: var(--primary); color: #fff; box-shadow: 0 8px 22px rgba(69, 87, 153, .24); }
.plan__cta .btn--solid:hover { background: var(--primary-700); }

/* Loading: shown while the live figures are being read. */
.plan--skel { gap: 14px; }
.skel {
    display: block;
    border-radius: 8px;
    background: linear-gradient(90deg, var(--primary-100), var(--rose), var(--primary-100));
    background-size: 300% 100%;
    animation: skel 1.3s ease-in-out infinite;
}
.skel--title { width: 42%; height: 14px; }
.skel--price { width: 68%; height: 30px; }
.skel--line { width: 100%; height: 11px; }
.skel--line:last-child { width: 76%; }
@keyframes skel { from { background-position: 100% 0; } to { background-position: -100% 0; } }

.pricing__note { margin-top: 22px; max-width: 74ch; font-size: .84rem; color: var(--muted); }
.pricing__stamp { display: block; margin-top: 8px; font-size: .78rem; color: var(--muted); }
.pricing__unavailable {
    grid-column: 1 / -1;
    padding: 22px 24px;
    border-radius: var(--radius);
    background: var(--card);
    border: 1px solid var(--line);
    color: var(--ink-soft);
    font-size: .92rem;
}
.pricing__unavailable a { font-weight: 700; }

@media (min-width: 780px) {
    .plan-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

@media (min-width: 1080px) {
    .plan-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); align-items: stretch; }
    .plan__pitch { min-height: 3.7em; }
}

/* ---------- Download ---------- */
.download {
    padding: 72px 0;
    background: var(--grad);
    color: #fff;
}
.download__in { display: grid; gap: 34px; align-items: center; }
.download h2 { color: #fff; }
.download__hint {
    margin-top: 18px;
    padding: 12px 16px;
    border-radius: var(--radius-sm);
    background: rgba(255, 255, 255, .13);
    border: 1px solid rgba(255, 255, 255, .22);
    font-size: .84rem;
    font-weight: 600;
    color: #fff;
    max-width: 42ch;
}
.download__actions { display: flex; flex-wrap: wrap; gap: 12px; margin-top: 24px; }
.download__art { display: none; justify-content: center; }
.download__art img {
    width: 150px;
    height: 150px;
    border-radius: 34px;
    box-shadow: 0 24px 50px rgba(20, 26, 48, .38);
    transform: rotate(-4deg);
}

@media (min-width: 900px) {
    .download__in { grid-template-columns: minmax(0, 1fr) auto; gap: 60px; }
    .download__art { display: flex; padding-right: 30px; }
}

/* ---------- Footer ---------- */
.footer {
    padding: 40px 0;
    background: #fff;
    border-top: 1px solid var(--line);
}
.footer__in {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 18px 28px;
}
.footer__brand { display: flex; align-items: center; gap: 10px; }
.footer__brand img { width: 34px; height: 34px; border-radius: 9px; }

.footer__nav { display: flex; flex-wrap: wrap; gap: 20px; }
.footer__nav a {
    font-size: .88rem;
    font-weight: 600;
    color: var(--ink-soft);
}
.footer__nav a:hover { color: var(--primary); }

.footer__meta {
    margin-left: auto;
    font-size: .82rem;
    color: var(--muted);
}

@media (max-width: 639px) {
    .footer__meta { margin-left: 0; }
}

@media (prefers-reduced-motion: reduce) {
    html { scroll-behavior: auto; }
    *, *::before, *::after { transition: none !important; animation: none !important; }
    .pass, .download__art img { transform: none; }
}

/* ============================================================
   Enquiries — the subscribe / contact / complaint form.
   Sends straight to the Manager portal's Inquiries board.
   ============================================================ */
.inq { background: var(--primary-050); border-top: 1px solid var(--line); }
.inq__in {
    display: grid; grid-template-columns: 0.85fr 1.15fr; gap: 48px;
    align-items: start; padding-block: clamp(56px, 8vw, 92px);
}
.inq__pitch h2 { margin-top: 10px; }
.inq__list { margin-top: 22px; display: grid; gap: 14px; }
.inq__list li { display: flex; gap: 12px; align-items: flex-start; color: var(--ink-soft); font-size: .96rem; }
.inq__list svg { flex: none; width: 22px; height: 22px; color: var(--primary); margin-top: 2px; }

.inq__card {
    background: var(--card); border: 1px solid var(--line); border-radius: var(--radius);
    box-shadow: var(--shadow); padding: clamp(22px, 3vw, 34px);
}
.inq__form { display: grid; gap: 16px; }
.inq__row { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.inq__field { display: grid; gap: 6px; }
.inq__field label { font-size: .82rem; font-weight: 650; color: var(--ink); }
.inq__field .req { color: var(--pink); }
.inq__field input, .inq__field select, .inq__field textarea {
    width: 100%; font: inherit; color: var(--ink); background: #fff;
    border: 1.5px solid var(--line); border-radius: var(--radius-sm);
    padding: 12px 14px; transition: border-color .15s, box-shadow .15s;
}
.inq__field textarea { min-height: 118px; resize: vertical; }
.inq__field input:focus, .inq__field select:focus, .inq__field textarea:focus {
    outline: none; border-color: var(--primary); box-shadow: 0 0 0 4px var(--primary-100);
}
/* Rule 10: flag the exact field, inline, with how to fix it. */
.inq__field .ux-field-error { font-size: .78rem; color: #b0556a; min-height: 1em; }
.inq__field.is-error input, .inq__field.is-error select, .inq__field.is-error textarea { border-color: #b0556a; box-shadow: 0 0 0 4px rgba(176,85,106,.12); }
/* Bots only — hidden from people. */
.inq__honey { position: absolute; left: -9999px; width: 1px; height: 1px; overflow: hidden; }
.inq__submit { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; }
.inq__fine { font-size: .78rem; color: var(--muted); }
.inq__card .btn[disabled] { opacity: .6; cursor: progress; transform: none; }

/* Rule 11: success — confirm, reassure, show what happens next. */
.inq__done { text-align: center; padding: 14px 6px; }
.inq__done .mark {
    width: 66px; height: 66px; margin: 0 auto 16px; border-radius: 50%;
    display: grid; place-items: center; font-size: 34px; background: var(--ok-bg); color: var(--ok);
}
.inq__done h3 { font-size: 1.3rem; }
.inq__done p { color: var(--ink-soft); margin-top: 8px; }
.inq__ref {
    display: inline-block; margin-top: 14px; font-weight: 700; letter-spacing: .04em;
    color: var(--primary-900); background: var(--primary-050); border: 1px dashed var(--lavender);
    border-radius: 10px; padding: 8px 14px;
}
.inq__again { margin-top: 18px; }
@media (max-width: 899px) {
    .inq__in { grid-template-columns: 1fr; gap: 30px; }
}
@media (max-width: 559px) {
    .inq__row { grid-template-columns: 1fr; }
}